Customer Service
- Support Center
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Refunds & Credits
- Office Hours & Location
- Shipping & Delivery
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All shipping will be done using United States Postal Service (USPS), United Parcel Service (UPS), or Hong Kong Postal. Customer will be able to select their shipping method of choice during checkout. Shipping costs are determined by the total weight of the order and by the shipping method of your choice after entering your ship to address. All orders will be processed in the order in which they are received. Golden Gadgets is located in a share warehouse, therefore absolutely no pickup in-person allowed due to security concerns.
Please note that orders with multiple items can be shipped in separate boxes, with no additional shipping charges. Packages will either come from our Los Angeles warehouse or our Hong Kong warehouse, depending on the product(s). You can simply figure out where each item is shipping from by looking at "Additonal Information" at the bottom of the product page. Under "Shipping From", it will state which warehouse it will be shipping out of.
All California residents add 9.75% sales tax.
Processing time can take up to 1-2 business days for California warehouse, up to 5 days (up to 10 days for holiday season) for orders shipping out of Hong Kong. All shipping time frame do not include weekends or holidays.
United States Postal Service (USPS)
First- Class Mail Parcel and Priority Mail : 1-7 business days.
Express Mail: 1-2 business days.
Internation Mail: 7-14 business days.
United Parcel Service (UPS)
Ground: 1-5 days depending on your location.
3 Day Select: 3 business days.
2 Day Select: 2 business days.
Next Day Air: 1 business day.
Hong Kong Postal
Please allow up to 7 business days for your order to be shipped out . Products shipped using this method will take approximately 14-21 business days from the day it is shipped out (due to the holiday season, packages can take up to 30 business days to arrive). Orders will be delivered by United States Postal Service (USPS)Canceling an order
Orders shipping with USPS or Hong Kong postal can only cancel if the order has not been shipped. Once the item has shipped, you can return it back to us within 30 days of receiving for a refund.
Please call us immediately if you wish to cancel your order once it has been placed. We will be able to cancel the order if the order is not marked as shipped.
Please note: Email Cancellation or Phone Messages Cancellation are NOT GUARANTEED.
- Privacy & Security
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Privacy Policy:
We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.Security Policy:
We use 256-bit SSL Secure Certification provided by GoDaddy.com.
Secure ServerGoldenGadgets.com has the McAfee Secure CERTIFICATION and is safety tested DAILY.
We are part of the BBB Online Accredited Business.
WEBSITE ADMINISTRATION
Business name: GoldenGadgets.com Address: 1819 Floradale Ave City: South EL Monte State/Province: California ZIP: 91733 Country: USA Website URL: http://www.GoldenGadgets.com E-mail: goldengadget@gmail.com Phone: 626-275-2595
INFORMATION COLLECTION AND USE
We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.
For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address.
The information we collect is:* used to improve the content of our Web page.
* used to notify visitors about updates to our Web site.
* never shared with other organizations for commercial purposes.This site collects cookies. (Definition of Cookies)
In order to use this website, visitors and/or members are not required to complete our registration form.
During registration a user must give certain contact information, but we never sell or give away this information. It is only gathered to contact the user about services on our site for which s/he has expressed interest. It is optional for the user to provide demographic information (income level, gender, etc.), and unique identifiers (username, password, etc.). Giving additional information helps provide a more personalized experience on our site, but is not required.)
Registration is not required to enter our site.
We have an order form.
We require information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user. This information is used:* for shipping and billing purposes.
* to fill customer´s orders.When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server and will notify visitors of this feature through a pop-up screen on our site.
We publish a newsletter (ezine), and we never sell or share our subscribers' email addresses.
We operate online surveys, and we never sell or share our subscribers' email addresses
NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes to:* this privacy statement.
CONFLICT RESOLUTION
GoldenGadgets Support Center
We are committed to resolving disputes within 24-48 hours.
If problems arise, users may contact us by* email: goldengadget@gmail.com
* telephone: 626-275-2595 (open 9:00 am - 5:00 pm pacific time M-F except of major holidays)
CONTACT INFORMATION
GoldenGadgets Support Center
If site users have any questions or suggestions regarding our privacy policy, please contact us at:
Email goldengadget@gmail.com
Postal Address:
1819 N Floradale Ave
South El Monte, California
USA 91733
Website URL: http://www.GoldenGadgets.com - Returns & Replacements
- GoldenGadgets Support Center
All products sold by GoldenGadgets.com offer a 30 day satisfaction guarantee unless otherwise stated. All returns will be evaluated and tested upon receipt by our technical team.
Return Policy Within 30 Days* 30 to 45 Days*
Unopened, Unused, New Full Refund 15% Restocking Fee
Opened, Used 15% Restocking Fee 15% Restocking Fee
Defective, DOA (Dead on Arrival) Full Refund Replacement or 15% Restocking Fee
*Starting from ship date by carriers. No refunds and/or exchanges after 45 days.
30 Day Satisfaction Guarantee - All returns are subject to the following:
* A Return Merchandise Authorization number is required for all returns
You must obtain a Return Merchandise Authorization ("RMA") number within our return policy period. GoldenGadgets.com will not accept returns without an RMA number and materials will be sent back on sender's expense. RMAs are valid for 15 days, within which the return must be received by GoldenGadgets.com
Please fill out this RMA form to submit your RMA request. You will receive an RMA number and form. Please include display the RMA number prominently on your package and include the form with your package.
* 30 days guarantee only applies to iPods, cell phone accessories and toys. These are set under special restrictions. Air soft item may only return for repairs only. Video games are unable to refund once it has been opened.
* All returns must be shipped freight prepaid and with a tracking number
Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by GoldenGadgets.com.
* Cross-Ship (Advance Replacement)
All cross-ship items will only be accepted under the following conditions:
o Customer agrees to pay first. In order for GoldenGadgets.com to process the accurate cross ship request, customers will have to pay for the replacement product first.
o The exact exchange for the same product. Advance replacement is only available when exchanging for the same exact product.
o All shipping costs are the responsibility of the customer. Shipping is a service you pay for the shipping companies.
* All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products
The shipping fee is a fee that is paid to the shipping company, not to GoldenGadgets.com, therefore all shipping fees are NON-REFUNDABLE.
* Physical Damages to any product will void the product's warranty and eligibility for return
Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty. A product cannot be returned under these circumstances. It is our policy that all returned products must be in new condition (no physical damages). We feel that this gives everyone a fair test of the quality of the product. Unfortunately in our experience some people have used the entire product and then sent it back asking for a refund.
* Please allow up to 7 business days to process your return
From the time it reaches our Returns Department Warehouse. All credit requests will be completed within 7 business days, but please note that it may take your credit card bank up to 10 days to apply your credit. Please note that we have no control over how long the credit card company takes to credit the refund to your account after we submit the data to them, but we do whatever we can to expedite the process.
* Special Note On Flashlights-
All toys sold by GoldenGadgets.com comes with 30 days manufacture warranty.
Flashlight Warranty does not cover any physical damage or any scratches. We only cover manufacture defectives. We are not responsible if this RMA is issued after the 30-day manufacture warranty period has expired.
* Limited Non-Refundable Return Policy
This is our Detailed Limited Non-Refundable Return Policy. Products that state "This item is covered by GoldenGadgets.com's Non-Refundable Return Policy", or items labeled as "Non-refundable" (or similar labeling) are not Refundable and warranties will be covered by the manufacture and not GoldenGadgets.com.
Due to the nature of "Non-Returnable items", they are not covered by our standard return policy. These items are acquired for each specific order and non-returnable on our end - thus we do have a non-returnable policy on these items. If any of these items are damaged or defective you can promptly contact the manufacturer under the warranty and conditions.
Return Address
GoldenGadgets
1819 N. Floradale Ave
South El Monte, CA 91733
- Ordering
- Please place your order online. We offer secure shopping cart checkout with McAfee Secure Cart Certification. Once your order is place we will email you a confirmation regarding your order. If you do not receive a confirmation, you should login to your account and check your orders, also check your email to make sure that our GoldenGadgets emails were not marked as SPAM. When we ship your order, we will email you the order tracking numbers. If you have difficulties ordering online or need large quantity discounts, please call us at 626-275-2595 between 9am to 5pm PST.
- Payment, Pricing & Promotions
- We accept Visa/Mastercard, American Express, PayPal and Check/Money Orders. If you choose to purchase with a Check/Money Order please send the Check/ Money Order to:
GoldenGadgets.com
1819 Floradale Ave
South El Monte, CA 91733.
If we do not receive a check/money order within 30 days of which the order is placed we will cancel that order unless contacted by the customer.
Once payment is received, your order will be processed and packaged for shipping. Once shipped, a Tracking number will be promptly e-mailed to you detailing your order with us.
My working hours: from 9:00am to 5:00 pm PST, Monday thru. Friday (except holiday), your email will be replied on the next business day if receive after 3:30pm or during weekend. - Refunds and Credits
- You can expect a refund in the same form of payment originally used for purchase within seven full business days of our receiving your returned product. Please note that business days are Monday-Friday, excluding federal holidays within the United States. Shipping costs are not refundable under normal circumstances. As described, all our products are backed by our 30 Satisfaction Guarantee .
- Office Hours and Location
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Hours of Operation:
9:00 am - 5:00 pm PST
Location:
GoldenGadgets.com
1819 N. Floradale Ave
South El Monte, CA 91733
